FIA DG Makes Surprise Visit to Lahore Airport, Orders Improvements in Immigration Services

LAHORE (BUREAU REPORT)

FIA Director General Rafat Mukhtar Raja made a surprise visit to Lahore Airport and conducted a detailed review of the immigration and departure processes at the departure lounge.

During the visit, the DG instructed FIA Immigration to further enhance service delivery for passengers and ensure transparency and merit-based actions in offloading matters. He emphasized that passengers should be facilitated during immigration and that unnecessary delays must be avoided.

Speaking with the staff, the DG stressed the importance of promptly resolving passenger issues and stated that providing the best immigration service is FIA’s top priority. He also inspected the performance and discipline of staff at immigration counters and directed strict screening to prevent illegal immigration and travel using fake documents.